Client Download Instructions
Frequently Asked Questions
- How can I make the window bigger or smaller?
- Can I eliminate scrolling needed to see the right and bottom edges of Financial Edge?
- I see a gray desktop when I minimize Fiancial Edge. Where is my desktop?
- How can I export to Excel? I get an error when I try to do it.
- How can I save to my local drives? I get an error when I try to do it.
- Where should I save my report? And how do I retrieve the report from my computer?
- Why can't I find my printer when I try to print?
- I accidentally closed Financial Edge without signing out. How can I get back in?
- Who do I contact for help?
Return to Administrative Information Systems Page
How can I make the window bigger or smaller?
- Exit and Sign out of Financial Edge if you are logged in.
- Right-click on the Financial Edge connection file and choose Edit
- Click on the Display tab.
- Under 'Remote desktop size', move the slider to the left to make the window smaller or move the slider to the right to make the window bigger. Move the slider all the way to the right will make the window full-screen.
- Click on the General tab.
- Click the Save button to save the new setting.
- Click the Connect button and log in as usual.
Can I eliminate scrolling needed to see the right and bottom edges of Financial Edge?
You can eliminate the scrolling by making the window full-screen:
- Exit and Sign out of Financial Edge if you are logged in.
- Right-click on the Financial Edge connection file and choose Edit
- Click on the Display tab.
- Under 'Remote desktop size', move the slider all the way to the right to make the window full-screen.
- Click on the General tab.
- Click the Save button to save the new setting.
- Click the Connect button and log in as usual.
I see a gray desktop when I minimize Fiancial Edge. Where is my desktop?
Make sure to use the outer set of 
buttons, not the inner buttons.
How can I export to Excel? I get an error when I try to do it.
- Under the Tools menu, select User Options...
- Click on the File Locations tab. Enter \\tsclient\c into all three fields on the page.
- Click on the OK button to save the new settings. You should be able to export to Excel without any errors now.
How can I save to my local drives? I get an error when I try to do it.
In the Save dialog box, do not choose the drive 'Local Disk (C:)'. Choose drives that have the designations of [drive letter] on [computer name] (for example, C on D-08-9999). The drive letters correspond to the drives on your computer.
Where should I save my report? And how do I retrieve the report from my computer?
You could save your report anywhere on any drive available on your local computer. However, the easiest place to save the report is on your computer's C drive:
- In the Save dialog box, choose 'C on [computer name]' (for example, C on D-08-9999)
- Make sure 'Save In:' is 'C on [computer name]'. Change the file name to something meaningful and click on the Save button.
To retrieve the report you had saved:
- In the Open dialog box, choose 'Local Disk (C:)'
- You should see your report. Click on the file once to mark it and click on the Open button.
Why can't I find my printer when I try to print?
Most likely your printer is not installed on the server. Contact the Help Desk to get the desired printer added to the server.
I accidentally closed Financial Edge without signing out. How can I get back in?
If you see a gray window, click on its close (
) button to close the window. Then wait at least 15 minutes and you should be able to log back in to Financial Edge as usual.
If you are having problems with Terminal Services that cannot be answered by the FAQ page you should contact the Help Desk. Problems with Terminal Services are problems encountered up to logging into Financial Edge, e.g. logging into the Terminal Services server, getting a blank screen when logging into Financial Edge, etc. If you encounter problems after logging in to Financial Edge you should call the Controller's Office.